--- title: "Freezer column not freezing" description: "Thermador freezer column not freezing — a freezer column that is soft rather than solid, alarming, or running without ever resting." url: "https://thermadormiami.support/symptoms/freezer-not-freezing/" date_modified: "2026-08-18" Appliance type: "Freezer columns" --- # Freezer column not freezing Symptom # Thermador freezer column not freezing A freezer column that is soft rather than solid, alarming, or running without ever resting. Separate columns fail independently, which is useful information. - **From $95** diagnostic, credited to the repair - **59** cities and neighborhoods covered - **OEM** parts available on order - **In writing** the price, before anything is opened ## Book a diagnostic visit Your model number and a line about what it is doing is enough to get started. Your details stay private. No spam, ever. Five ordinary causes ## What this usually turns out to be Cheapest and commonest first, which is also the order we check them in. They sit hundreds of dollars apart, and only the unit settles which one is yours. - The door not sealing On a freezer this shows as frost as well as warmth. A panelled door that has settled is the usual reason, and the door alarm is often the first sign. [ Refrigerator door and gasket repair from $220 ](https://thermadormiami.support/services/refrigerator-door-and-gasket-repair/) ### The door not sealing On a freezer this shows as frost as well as warmth. A panelled door that has settled is the usual reason, and the door alarm is often the first sign. - A furred condenser The compressor cannot shed heat and the cabinet cannot get down. Cleaning it is ordinary work and it is the cheapest thing on this list. [ Condenser and fan service from $280 ](https://thermadormiami.support/services/condenser-and-fan-service/) ### A furred condenser The compressor cannot shed heat and the cabinet cannot get down. Cleaning it is ordinary work and it is the cheapest thing on this list. - Ice blocking the evaporator A defrost cycle that is not clearing leaves the cabinet with no airflow, so it warms while the compressor runs continuously. [ Condenser and fan service from $280 ](https://thermadormiami.support/services/condenser-and-fan-service/) ### Ice blocking the evaporator A defrost cycle that is not clearing leaves the cabinet with no airflow, so it warms while the compressor runs continuously. - A fan that has slowed It still turns, so it looks fine. It is not moving enough air, so the cabinet behaves like something much more serious. [ Condenser and fan service from $280 ](https://thermadormiami.support/services/condenser-and-fan-service/) ### A fan that has slowed It still turns, so it looks fine. It is not moving enough air, so the cabinet behaves like something much more serious. - The sealed system Last, and only after the four above have been ruled out properly. [ Refrigeration sealed system repair from $1,200 ](https://thermadormiami.support/services/refrigerator-sealed-system-repair/) ### The sealed system Last, and only after the four above have been ruled out properly. In five minutes ## Before you call anybody None of it needs tools, and all of it makes the visit shorter. - 01 Press ALARM and read the number Then write it down. It is the only measurement the cabinet offers and it is not repeated. ### Press ALARM and read the number Then write it down. It is the only measurement the cabinet offers and it is not repeated. - 02 Paper test the door Corners first. A freezer door that is not sealing frosts as well as warms, so look for ice around the opening. ### Paper test the door Corners first. A freezer door that is not sealing frosts as well as warms, so look for ice around the opening. - 03 Clean the condenser Behind the grille, with a vacuum and a brush. In this climate it is worth doing yearly regardless. ### Clean the condenser Behind the grille, with a vacuum and a brush. In this climate it is worth doing yearly regardless. - 04 Run the self-test Off, five minutes, on with the door closed, SETUP and ALARM OFF held for five seconds. ### Run the self-test Off, five minutes, on with the door closed, SETUP and ALARM OFF held for five seconds. How it shows up ## What people describe when they call - “Ice cream soft, packages pliable” - “Compressor running continuously” - “Temperature alarm on the display” Two shortcuts ## Narrow it down before anybody arrives A description of the behaviour leaves a few possible causes. A code names the subsystem, and the model number says which parts to bring. Either one shortens the visit; both together usually settle it. If the display is showing something - [ Temperature alarm Temperature alarm ](https://thermadormiami.support/error-codes/signal-temperature-alarm-refrigeration/) - [ Door alarm Door alarm ](https://thermadormiami.support/error-codes/signal-door-alarm-refrigeration/) - [ Sensor error message Sensor error ](https://thermadormiami.support/error-codes/signal-sensor-error-refrigeration/) Photograph it before it clears — codes do not wait. [ Search the full code list ](https://thermadormiami.support/error-codes/) If there is no code at all The data plate is inside the cabinet, upper left wall or behind the grille. [ All models ](https://thermadormiami.support/models/) In more detail ## About Thermador freezer column not freezing ### Read the highest temperature before you clear the alarm Press ALARM: the signal stops and the highest temperature the cabinet reached is shown for a few seconds. On a freezer that number is the whole question about the food, and it is shown once. ### Columns fail one at a time A separate freezer column has its own compressor, its own evaporator and its own door. When the refrigerator beside it is perfectly fine, that is not a clue about anything shared — it simply means the problem is in this cabinet, which makes the diagnosis narrower and the repair more contained. ### Cheapest first, as always Door, condenser, airflow, fans, then the sealed system. On a freezer the door has an extra tell: warm humid air arriving continuously shows up as frost around the opening long before the food softens, so a look at where the ice is often settles this before anyone opens the grille. This article is based on: - Official manufacturer documentation - Internal repair procedures - Technician repair history - Company quality standards Before you book ## Questions about thermador freezer column not freezing The highest-temperature reading is what answers that, which is why it is worth pressing ALARM before clearing anything. As a rule, food that is still solid and has not been above freezing for long is fine; food that has softened through is a judgment call and we would not make it for you. They are separate appliances with separate cooling systems, so that is expected rather than strange. It also means the problem is contained to one column. Worth attention anyway. A compressor that never rests is usually shedding heat badly or fighting a door, and both of those are cheaper to fix now than what they lead to. 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